Common cases

Not Received Items

1. The parcels are missing during the delivery 
100% refund.

2. The parcels are seized by customs 
Please check our customs terms and solution.

3. Others 
Please contact your assistant.

Incorrect Items (not as described)

1. The received items are the same as the invoice described, but customers order them wrongly 
Return or Refund are not acceptable

2. The received items are different from the invoice described, like color, model, packing box, etc. 
- Buyers can accept the wrong items and the right items will be sent in next order. 
  30% discount of the wrong items. 
- Buyers can accept the wrong items, but need the right items urgently.  
  10% discount of the wrong items, and the right ones will be delivered within 3 working days. 
- Buyers can not accept the wrong items and need the right items urgently.  
  5% discount of the right items. The right items will be delivered within 3 working days on the arrival of the wrong items
* The shipping methods are decided by jungepad, and its delivery time is normally within 15 days. 
* All shipping costs are paid by jungepad. 
* All the items are double checked by different staffs before packed.

Defective Items 
Please check our warranty for details. Any artificial damage is not under warranty.

How to Apply Return & Refund?

1. Please prepare the proofs of the items with problems, like photos or video. and send them to my colleague. 
2. JG assistants will deal with the issues within one working day and offer the best solution within 3 working days. 
3. Refund will be added in the Credit Balance of your JG account within 3 working days.

Return Info:

                   ATTN: Mr. Richard

                   ADD: 3rd floor H Building,Liuxiang Market,Xilang,Liwan District,Guangzhou GD China

                   TEL: 86-20-81210193